I have just read the article about the situation of the professional librarians in Hampshire in Update (journal of CILIP) - very sad, for both the staff and the users of the service. It's all very well to chase number of items loaned as the main means of showing how well a public library service is used, but if one of the criteria is also how satisfied users are with staff knowledge , how does getting rid of the trained and qualified members of staff help?
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